Refund policy

2. REFUND POLICY

Last updated: 3.11.2026

Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods or services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Our free beginner checklist and emails are free, so there is nothing to refund.

Digital products and courses
If you buy a digital product or course from us and it isn't what you expected, email us within 14 days of purchase at newchumhunting@gmail.com and we will refund you in full. Please include your order number and a short note on what didn't work for you. We may ask whether you've accessed most of the content before approving a refund.

How refunds work
Approved refunds are returned to the original payment method, usually within 5-10 business days, depending on your bank or payment provider.

Problems with access
If you can't log in, a file won't open or a lesson doesn't play, email newchumhunting@gmail.com and we will help as quickly as we can.

Contact: New Chum Hunting
Email: newchumhunting@gmail.com